OUR POLICIES & FAQ QUESTIONS
All shipping will be through USPS and when possible use the flat rate shipping envelopes and boxes service.
The time I need to prepare an order for shipping varies. For details see individual items.
North America: 3-5 Business Days
Europe: 1-2 Weeks.
I’ll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I cannot be responsible for delays due to customs.
Simple Grace Design keeps your payment information secure. We accept Visa, Mastercard, American Express, Discover and Paypal.
I gladly accept returns and exchanges if you contact me within 14 days of delivery, or you ship the item back within 30 days of delivery. Due to the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
– Custom or Personalized Orders
– Items on Sale
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I will only use your shipping and billing address, and contact information to communicate with you about your order or to fulfill your order. We welcome you to voluntarily signup for our newsletter at the bottom of our website for updates, sales and new products!